Klar funktioniert das!

Als vorausschauende Führungskräfte können wir Mitarbeitertraining auch in Pandemiezeiten nicht auf Eis legen. Wir müssen Alternativen schaffen.

Digitales Lernen bietet viele Vorteile. Es soll das herkömmliche Training ja nicht vollständig ersetzen, aber es ist eine mehr als sinnvolle Ergänzung.

Mehr dazu in der OnlineWerkstatt.

The next normal

In the current situation most B2B sales organisations have moved to remote, combining a VC/ phone/ web sales model.

Although some are sceptical, more than half of the respondents in a McKinsey survey believe „this is equally or more effective than Sales Models used before COVID-19“.

Are you ready for the next normal?

#onlinewerkstatt #sales #B2B #elearning

Are you trying to sell me something?

There are many approaches to selling. To me, this is the best and the most satisfying: Help your business partner to achieve their goals:

„For a culture that spends so much time and money buying things, you’d think we’d be more excited when someone tries to sell us something. But we’re not. The semantics are important here. What we really mean is, „are you trying to selfishly persuade me to buy something that will benefit you more than it benefits me?“

… The magic happens when the goals are aligned, when the service component of sales kicks in, when long-term satisfaction exceeds short-term urgency. When someone acts in a way that says, „can I help you buy something?“ or, „can I help you achieve your goals?“ then we’re on our way. And of course, it’s the doing, not the saying that matters the most.“ (Seth Godin, post on Dec. 21, 2017)

Happy Holidays!

 

When B2B customers want to go digital—or not

In B2B, products and services are not always self-explanatory, and this is one reason why many vendors have been slow to make significant investments in online sales channels. They often focus on a qualified salesforce to explain their complex solutions face-to-face to their customers.

But new research by McKinsey indicates that B2B suppliers cannot choose between a great sales force and great digital assets and capabilities. To drive growth, they need both.

Here are some of the key findings:

• Industry sector is not a factor. What determines the channel of choice is whether or not the buyer is making a first-time purchase.
• The majority of buyers still asks for the expertise of a salesperson when making about first-time purchase decisions.
• Online functionality will have to meet expectations for speed set in the B2C world. Buyers are frustrated if they cannot complete a repeat-order easily.
• Be they online or off, B2B buyers want an immediate response. Slow response times are by far the biggest frustration for buyers, bigger even than pricing issues!

Investments in digital assets will indirectly help the sales force meet customer needs, freeing them up from dealing with routine inquiries. So, they can devote time to help customers with more complex needs, as well as seeking out new customers.

Relatively simple tools will help salespeople directly, for instance to track customers’ previous questions and help anticipate needs. Virtual product demonstrations on a tablet will assist in a sale. Customer-segmentation and value-proposition engines help sales representatives build tailored offers in the field that quantify the value for the customer. And as in the online world, advanced analytics can prompt buy recommendations.

MerkenMerken

Getting to Yes

In January 2016, William Ury, co-author of the most successful book ever on negotiation*, held this inspiring talk at CreativeMornings New York.

„The biggest obstacle we have to getting what we want is ourselves.“

This was one of the best speeches I’ve heard this year, and for me, it is already a „classic“.

As the holidays are coming closer and closer, hopefully bringing calm and relaxation after a challenging final spurt in the last weeks of the year, maybe this is a good occasion to sit back, listen to a good storyteller and to re-think some of our (bad) habits.

* The German version is entitled „Das Harvard-Konzept“.